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  1. Jira Service Management Data Center
  2. JSDSERVER-16010

Confluence Cloud spaces cannot be linked if created using a non-custom purpose

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      Issue Summary

      If you have integrated Jira with Confluence Cloud for a Knowledge base integration using the steps on Set up a knowledge base with Confluence Cloud

      Then you cannot integrate or search for any space that has been created with a non custom purpose, even if the added category is removed later.

      Steps to Reproduce

      1. Create a new Confluence Cloud space, selecting the Knowledge Base or Collaboration purpose
      2. Integrate with Confluence Cloud using Set up a knowledge base with Confluence Cloud
      3. Create a JSM project
      4. Setup the Knowledge Base integration and search for the created space
      5. See the space does not appear in the dropdown.

      Expected Results

      Any space that the user has permission for, should appear in the dropdown.

      Actual Results

      Only spaces created without a category are shown in the dropdown.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available.

          Form Name

            [JSDSERVER-16010] Confluence Cloud spaces cannot be linked if created using a non-custom purpose

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Benjamin Suess made changes -
            Fix Version/s New: 10.5.0 [ 110315 ]
            Fix Version/s New: 10.3.4 [ 110310 ]
            Fix Version/s New: 5.12.19 [ 110205 ]
            Benjamin Suess made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Benjamin Suess made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Benjamin Suess made changes -
            Assignee New: Benjamin Suess [ c8bcca445054 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 18
            SET Analytics Bot made changes -
            UIS New: 1
            SET Analytics Bot made changes -
            Support reference count New: 2
            Bartosz Ornatowski made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            Security Metrics Bot made changes -
            Labels New: ril

              c8bcca445054 Benjamin Suess
              7550ef5838c5 Tom Offin
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: