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  1. Jira Service Management Data Center
  2. JSDSERVER-16003

Choosing more than one value from the many Assets objects chosen in the above field is not possible on the customer portal.

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      Issue Summary

      This is reproducible on Data Center: (yes)

      Choosing more than one value from the many Assets objects chosen in the above field is not possible on the customer portal. The functionality is broken after upgrade from JSM 5.12.15 to 10.3.2. 

      Steps to Reproduce

      1. Step 1 : Create 3 object-types System,role and system-role in Assets
      2. Step 2 : system-role has attribute pointing to system and role objects.
      3. Create two custom-fields system and role as shown in attached image. -> System Assets CF.png and Role Assets CF context.png
      4. Now try to create issue from customer portal and select multiple system.
      5. Choose corresponding roles.

      Expected Results

      Customers should be able to create issue from Agent portal.

      Actual Results

      On the Agent portal issue is created however with same selection customer portal gives error 

      Please provide a valid value for field 'role'

      Workaround

      Turn off the feature flag assets.improved.cf.validation

      See https://confluence.atlassian.com/jirakb/how-to-manage-dark-features-in-jira-server-and-data-center-959286331.html 

        1. Create issue Agent portal.png
          Create issue Agent portal.png
          288 kB
        2. Error from customer portal.png
          Error from customer portal.png
          197 kB
        3. issue created from Agent portal.png
          issue created from Agent portal.png
          114 kB
        4. Role Assets CF context.png
          Role Assets CF context.png
          194 kB
        5. System Assets CF.png
          System Assets CF.png
          178 kB
        6. system-role Attribute.png
          system-role Attribute.png
          237 kB

          Form Name

            [JSDSERVER-16003] Choosing more than one value from the many Assets objects chosen in the above field is not possible on the customer portal.

            Benjamin Suess added a comment -

            Hi e06821c0ed96 

            I have found there is a feature flag to fix this bug, and we will resolve it properly in an upcoming release.

            Please see the updated workaround in the description.
            Thank you,

            Ben - JSM DC

            Benjamin Suess added a comment - Hi e06821c0ed96   I have found there is a feature flag to fix this bug, and we will resolve it properly in an upcoming release. Please see the updated workaround in the description. Thank you, Ben - JSM DC

            Talive OÜ added a comment -

            Just to clarify, I wouldn't say it is a minor bug - for many larger organizations this is a MAJOR problem, since this is a very common use case where Assets custom field with multiple choise options is used in JSM portal. Hope this gets fixed quickly.

            Talive OÜ added a comment - Just to clarify, I wouldn't say it is a minor bug - for many larger organizations this is a MAJOR problem, since this is a very common use case where Assets custom field with multiple choise options is used in JSM portal. Hope this gets fixed quickly.

              c8bcca445054 Benjamin Suess
              6f6f0ed1241f Shiwani Choudhary
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: