Low Issue Summary
When attempting to approve a sub-task via the meatball menu (...) under Sub-Tasks on a parent issue on a Service project in Jira Service Management, a way to approve the issue should appear.
However, clicking this button does nothing and also provides no feedback to the user. In the application logs and in the browser, it will let us know an approval was not found for the sub-task.
This is reproducible on Data Center: (yes)
Steps to Reproduce
- Navigate to the Sub-task on a parent issue in a Service project in Jira Service Management and access the meatball (...) menu,
- Click Approve/Deny as the issue is awaiting approval to move to the approved/denied status in the workflow.
Expected Results
A dialog should return to the result on the approval or an error on the approval.
Actual Results
There is no response when clicking on the Approve/Deny button.
The below is the response to your HTTP request:
{
"errors": [
{
"errorMessage": "The approval could not be found."
}
],
"reasonKey": "The approval could not be found.",
"reasonCode": "404"
}
Workaround
Please navigate directly to your sub-task to approve the issue.
- links to
