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  1. Jira Service Management Data Center
  2. JSDSERVER-15956

View issue in queue view & comments: Horizontal scroll bar appears on browser's zoom

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      Issue Summary

      Horizontal scroll bar appears on 200% browser zoom.

      Steps to Reproduce

      1. Navigate to the header section.Using "Tab" key, navigate to the "Issue" dropdown.
      2. Navigate to any of the issue as "JSM-1 What am i looking at?" and activate it.
      3. Observe that "View issue in queue view & comments" page has been appeared on the screen.
      4. Navigate to the "Activity Stream" and activate it.
      5. Zoom the page upto 200%.
      6.  Observe that the mentioned content is not available.

      Screenshot

      Actual Results

      When low vision users view the page after zooming into 200%, the horizontal scroll bar appears for the page. As a result, this made it difficult for low vision users to access the page content and functionality.

      Expected Results

      The page content and functionality should be available appropriately even when the page is zoomed upto 200%. Ensure that the page content is displayed using relative units for text and container so that users can access the page with zoom settings turned on. At the minimum, the page layouts should support up to 200% zoom.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOs Sonoma 14.7
      Chrome - 131.0.6778.86 (Official Build) (arm64)
      Firefox- Version 92.0 (64-bit) 
      Safari- Version 118.1.1 (19619.2.8.111.7)
      JAWS- Version 2023
      NVDA- Version 2021.2 
      Voiceover - Version Latest

              Unassigned Unassigned
              fa4c360ae0ba Saiman Khan (Inactive)
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                Created:
                Updated: