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  1. Jira Service Management Data Center
  2. JSDSERVER-15929

Projects | Waiting for support : Expand/collapse state of the button not defined

      Issue Summary

      "Expand/Collapse" state is not defined for the "Link to major incident", "Link", "Comment" and so on buttons.

      Steps to Reproduce

      1. Open "JSM System Dashboard" page.
      2. Navigate to the "Projects" in the header section and choose any ITSM project from the options.
      3. Select the "Waiting for support queue" from the queues list.
      4. Navigate and select the "Select All Issues" checkbox in main content.
      5. Using screen reader, navigate to the "Link to major incident", "Link", "Comment" and so on buttons in the main content area and activate it.
      6. Listen that the expand/collapse state is not announced for the button.

      Screen Recording

      Screen Recording 2024-12-18 at 6.50.54 PM.mov

      Actual Results

      On activating "Link to major incident", "Link", "Comment" and so on buttons, the content dynamically gets expanded and collapsed below. The dynamically updating button's state is not defined programmetically.
      As a result, screen reader users are not able to understand the button's functionality.

      Expected Results

      The screen reader should announce the expand / collapse state for the button. Set 'aria-expanded' attribute to 'false' for the button by default as the button is in the collapsed state. Ensure that the value of 'aria-expanded' attribute changes to 'true' in expanded state on user interaction via scripting.

      Code Snippet

      <button aria-expanded="false" aria-label="Link to major incident" tabindex="0" type="button" ...>
      (...)
      <div ...>Link to major incident</div>
      </button>

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2021)
      macOS 14.7 (23D56)
      Chrome - Version 131.0.6778.86
      Firefox- Version 122.0.1 (64-bit)
      Safari- Version 18.1.1 (19619.2.8.111.7, 19619)
      JAWS- Version 2024
      NVDA- Version 2023.3
      Voiceover - Version Latest

          Form Name

            [JSDSERVER-15929] Projects | Waiting for support : Expand/collapse state of the button not defined

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Andrew Bui made changes -
            Fix Version/s New: 10.4.0 [ 110312 ]
            Fix Version/s New: 10.3.3 [ 110413 ]
            Andrew Bui made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            Andrew Bui made changes -
            Status Original: In Progress [ 3 ] New: In Review [ 10051 ]
            Andrew Bui made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Andrew Bui made changes -
            Assignee New: Andrew Bui [ f31f2aa3fba9 ]
            Saiman Khan (Inactive) made changes -
            Summary Original: Projects - Waiting for support : Expand/collapse state of the button not defined New: Projects | Waiting for support : Expand/collapse state of the button not defined
            Saiman Khan (Inactive) made changes -
            Labels Original: 4.1.2 Level-A WCAG2.2 ax-at-user ax-bug ax-critical-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-waitingsupport ax-qa axsr-368 ril New: 4.1.2 Level-A WCAG2.2 ax-at-user ax-bug ax-high-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-waitingsupport ax-qa axsr-368 ril
            Marc Dacanay made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            Security Metrics Bot made changes -
            Labels Original: 4.1.2 Level-A WCAG2.2 ax-at-user ax-bug ax-critical-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-waitingsupport ax-qa axsr-368 New: 4.1.2 Level-A WCAG2.2 ax-at-user ax-bug ax-critical-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-waitingsupport ax-qa axsr-368 ril

              f31f2aa3fba9 Andrew Bui
              fa4c360ae0ba Saiman Khan (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: