JIRA Service Desk mail handler not able to use shared mailboxes

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Email - Incoming
    • 0
    • 1

      Currently JSD mail handler can only use "personal" mailboxes.

      But there are several reasons why one would prefer to use a shared mailbox.

      This for example would reduce unnecessary license costs for end users.

      I would prefer this change to give the Jira admin the possibility to configure a shared mailbox in a way like this:

            Assignee:
            Unassigned
            Reporter:
            Torben Erler
            Votes:
            4 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: