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  1. Jira Service Management Data Center
  2. JSDSERVER-15841

JIRA Service Desk mail handler not able to use shared mailboxes

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Email - Incoming
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently JSD mail handler can only use "personal" mailboxes.

      But there are several reasons why one would prefer to use a shared mailbox.

      This for example would reduce unnecessary license costs for end users.

      I would prefer this change to give the Jira admin the possibility to configure a shared mailbox in a way like this:

          Form Name

            [JSDSERVER-15841] JIRA Service Desk mail handler not able to use shared mailboxes

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              Unassigned Unassigned
              33708365670f Torben Erler
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                Created:
                Updated: