Issue Summary

The “powered by jira service management“ link unknowingly get opened in a new window.

Steps to Reproduce

1. Open "JSM System Dashboard" page.
2. Navigate to the "Projects" in the header section and choose any ITSM project from the options.
3. Navigate to the "Raise a request" link in the side navigation and activate it.
4. Navigate and activate the "Help center" link in the header section.
5. Navigate to the Mentioned links.
6. Observe there is no indication of the link opening a new window

Screen Recording

Screen Recording 2024-12-11 at 6.40.33 PM.mov

Screenshot

Actual Results

The “powered by jira service management“ link present in the main content area of the Help Center Home page at the bottom on activation display information in a new window. The users are not informed about links opening a new window in advance.

This might cause difficulties for mobility impaired, and screen reader users.

Expected Results

Users should be made aware of the functionality of the element in advance.

Inform users in advance about links opening in a new window. This can be done by providing a visual text within <a> element as "Opens in a new window" beside the link text.

For more information, refer to the following link: [G201: Giving users advanced warning when opening a new window | WAI | W3C|https://www.w3.org/WAI/WCAG21/Techniques/general/G201]

Code Example:

<a class="jsd-footer-link" target="_blank" href="https://www.atlassian.com/software/jira/service-management?utm_medium=jira-in-product&amp;utm_source=jira_service_desk_portal_footer&amp;utm_campaign=service-desk_portal_server">Powered by 
  (...)
  Jira Service Management
  <span class="hide">Opens in a new window</span>
</a> 

.hide{
  visibility: hidden;
} 

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

Environment

MacBook Pro (16-inch, 2021)
macOs Sonoma 15.1.1
Chrome - Version 131.0.6778.109 (Official Build) (arm64)
Firefox- Version 92.0 (64-bit) 
Safari- Version 17.6 (19618.3.11.11.5)
JAWS- Version 2023
NVDA- Version 2021.2 
Voiceover - Version Latest