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  1. Jira Service Management Data Center
  2. JSDSERVER-15811

Help center | Home: New windows link were not identified

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      Issue Summary

      The “powered by jira service management“ link unknowingly get opened in a new window.

      Steps to Reproduce

      1. Open "JSM System Dashboard" page.
      2. Navigate to the "Projects" in the header section and choose any ITSM project from the options.
      3. Navigate to the "Raise a request" link in the side navigation and activate it.
      4. Navigate and activate the "Help center" link in the header section.
      5. Navigate to the Mentioned links.
      6. Observe there is no indication of the link opening a new window

      Screen Recording

      Screen Recording 2024-12-11 at 6.40.33 PM.mov

      Screenshot

      Actual Results

      The “powered by jira service management“ link present in the main content area of the Help Center Home page at the bottom on activation display information in a new window. The users are not informed about links opening a new window in advance.

      This might cause difficulties for mobility impaired, and screen reader users.

      Expected Results

      Users should be made aware of the functionality of the element in advance.

      Inform users in advance about links opening in a new window. This can be done by providing a visual text within <a> element as "Opens in a new window" beside the link text.

      For more information, refer to the following link: [G201: Giving users advanced warning when opening a new window | WAI | W3C|https://www.w3.org/WAI/WCAG21/Techniques/general/G201]

      Code Example:

      <a class="jsd-footer-link" target="_blank" href="https://www.atlassian.com/software/jira/service-management?utm_medium=jira-in-product&amp;utm_source=jira_service_desk_portal_footer&amp;utm_campaign=service-desk_portal_server">Powered by 
  (...)
  Jira Service Management
  <span class="hide">Opens in a new window</span>
</a> 
      .hide{
  visibility: hidden;
}

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Environment

      MacBook Pro (16-inch, 2021)
      macOs Sonoma 15.1.1
      Chrome - Version 131.0.6778.109 (Official Build) (arm64)
      Firefox- Version 92.0 (64-bit) 
      Safari- Version 17.6 (19618.3.11.11.5)
      JAWS- Version 2023
      NVDA- Version 2021.2 
      Voiceover - Version Latest

        1. Screen Recording 2024-12-11 at 6.40.33 PM.mov
          4.73 MB
          Rahul Patil
        2. Screenshot 2024-12-11 at 6.41.50 PM.png
          475 kB
          Rahul Patil

            [JSDSERVER-15811] Help center | Home: New windows link were not identified

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Oleksandr Stoliar made changes -
            Fix Version/s New: 10.6.1 [ 111293 ]
            Oleksandr Stoliar made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Oleksandr Stoliar made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Sylwia Mikołajczuk (Inactive) made changes -
            Remote Link Original: This issue links to "A11Y-607 (Bulldog)" [ 984826 ] New: This issue links to "A11Y-607 (JIRA Server (Bulldog))" [ 984826 ]
            Oleksandr Stoliar made changes -
            Remote Link New: This issue links to "A11Y-607 (Bulldog)" [ 984826 ]
            Sylwia Mikołajczuk (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            Security Metrics Bot made changes -
            Labels Original: WCAG2.2 ax-at-user ax-bug ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-helpcenterhome ax-low-priority ax-qa axsr-368 best-practice New: WCAG2.2 ax-at-user ax-bug ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-helpcenterhome ax-low-priority ax-qa axsr-368 best-practice ril
            Security Metrics Bot made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 970343 ]
            Rahul Patil (Inactive) made changes -
            Labels New: WCAG2.2 ax-at-user ax-bug ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-helpcenterhome ax-low-priority ax-qa axsr-368 best-practice

              Unassigned Unassigned
              1833d2e1842a Rahul Patil (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: