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Bug
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Resolution: Fixed
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Low
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None
The disabled modules that you see in 2.3.x will not affect the running of JIRA Service Desk. Those modules are there for upcoming features. Seeing those disabled modules is normal.
While having JIRA Service Desk with version below 2.3.0 installed, update the plugin and some modules will be disabled and could not be able to be enabled. So far, by having these modules disabled it is not hindering with ServiceDesk operation and re-enabled JIRA Service Desk would not enabling these modules as well.
Stack trace when upgrading JIRA Service Desk where some modules are actually being skipped.
********************************************************************************* JIRA ServiceDesk v2.2.1 #DevVersion built 2015-02-12T19:20:46.842+08:00 - stopped ********************************************************************************* 2015-02-26 16:15:02,983 UpmAsynchronousTaskManager:thread-2 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.plugin.loaders.ScanningPluginLoader] Removed plugin com.atlassian.servicedesk 2015-02-26 16:15:03,615 UpmAsynchronousTaskManager:thread-2 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.plugin.manager.PluginEnabler] Waiting for ENABLING plugins: [com.atlassian.servicedesk, com.atlassian.jira.jira-email-processor-plugin] 2015-02-26 16:15:03,616 UpmAsynchronousTaskManager:thread-2 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.atlassian.servicedesk, com.atlassian.jira.jira-email-processor-plugin], 60 seconds remaining 2015-02-26 16:15:03,823 ThreadPoolAsyncTaskExecutor::Thread 32 ERROR admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.configuration.ruleset.input.BuilderService' for component importation purposes. Skipping... 2015-02-26 16:15:03,823 ThreadPoolAsyncTaskExecutor::Thread 32 ERROR admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.execution.command.RuleExecutionCommandBuilderService' for component importation purposes. Skipping... 2015-02-26 16:15:03,824 ThreadPoolAsyncTaskExecutor::Thread 32 ERROR admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.execution.message.RuleMessageBuilderService' for component importation purposes. Skipping... 2015-02-26 16:15:03,824 ThreadPoolAsyncTaskExecutor::Thread 32 ERROR admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.execution.whenhandler.WhenHandlerProjectContextService' for component importation purposes. Skipping... 2015-02-26 16:15:03,825 ThreadPoolAsyncTaskExecutor::Thread 32 ERROR admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.execution.whenhandler.WhenHandlerRunInContextService' for component importation purposes. Skipping... 2015-02-26 16:15:04,617 UpmAsynchronousTaskManager:thread-2 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.plugin.manager.PluginEnabler] Plugin 'com.atlassian.jira.jira-email-processor-plugin' is now ENABLED 2015-02-26 16:15:04,617 UpmAsynchronousTaskManager:thread-2 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.atlassian.servicedesk], 58 seconds remaining 2015-02-26 16:15:05,617 UpmAsynchronousTaskManager:thread-2 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.atlassian.servicedesk], 57 seconds remaining 2015-02-26 16:15:06,617 UpmAsynchronousTaskManager:thread-2 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.atlassian.servicedesk], 56 seconds remaining 2015-02-26 16:15:07,618 UpmAsynchronousTaskManager:thread-2 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.plugin.util.WaitUntil] Plugins that have yet to be enabled: [com.atlassian.servicedesk], 55 seconds remaining 2015-02-26 16:15:07,808 ThreadPoolAsyncTaskExecutor::Thread 33 INFO admin 973x229x1 ibwr9l 10.60.4.135 /rest/plugins/1.0/ [atlassian.servicedesk.lifecycle] ********************************************************************************* JIRA ServiceDesk v2.3.0 #DevVersion built 2015-02-23T12:35:43.922+08:00 - plugin starting... *********************************************************************************
The screenshot of some modules is not completely being enabled in JIRA "Manage Add-ons" page.
- mentioned in
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
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| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-1580] Disabled Modules in JIRA Service Desk 2.3.0
Luca Sokoll
added a comment - Same issue persists after 2.3.2 upgrade. I still see this after upgrading to Service desk 2.3.2 (207 modules active out of 213)
List of deactivated modules
Portal Context Preprocessor(portal-context-preprocessor)
Portal Context Interceptor(portal-context-interceptor)
SLA time remaining(sla-threshold-when-handler)
sla-threshold-event-when-handler
Keep on top of SLAs(sd-automation-keep-on-top-of-sla)
servicedesk-project-template
Thanks for confirming it's normal.
Eric Levac
added a comment - - edited I still see this after upgrading to Service desk 2.3.2 (207 modules active out of 213)
List of deactivated modules
Portal Context Preprocessor(portal-context-preprocessor)
Portal Context Interceptor(portal-context-interceptor)
SLA time remaining(sla-threshold-when-handler)
sla-threshold-event-when-handler
Keep on top of SLAs(sd-automation-keep-on-top-of-sla)
servicedesk-project-template
Thanks for confirming it's normal. Also when cold starting JIRA the following excerpt in the log file is encountered.
2015-02-24 11:14:37,516 localhost-startStop-1 INFO [atlassian.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun 2015-02-24 11:15:12,930 localhost-startStop-1 ERROR [plugin.osgi.factory.OsgiPluginInstalledHelper] Cannot determine required plugins, cannot resolve bundle 'com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin' 2015-02-24 11:15:15,832 localhost-startStop-1 ERROR [plugin.osgi.factory.OsgiPluginInstalledHelper] Cannot determine required plugins, cannot resolve bundle 'com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin' 2015-02-24 11:15:32,806 ThreadPoolAsyncTaskExecutor::Thread 6 ERROR [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.configuration.ruleset.input.BuilderService' for component importation purposes. Skipping... 2015-02-24 11:15:32,915 ThreadPoolAsyncTaskExecutor::Thread 6 ERROR [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.execution.command.RuleExecutionCommandBuilderService' for component importation purposes. Skipping... 2015-02-24 11:15:32,915 ThreadPoolAsyncTaskExecutor::Thread 6 ERROR [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.execution.message.RuleMessageBuilderService' for component importation purposes. Skipping... 2015-02-24 11:15:32,915 ThreadPoolAsyncTaskExecutor::Thread 6 ERROR [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.execution.whenhandler.WhenHandlerProjectContextService' for component importation purposes. Skipping... 2015-02-24 11:15:32,915 ThreadPoolAsyncTaskExecutor::Thread 6 ERROR [spring.scanner.extension.ComponentImportBeanFactoryPostProcessor] Unable to load class 'com.atlassian.servicedesk.plugins.automation.api.execution.whenhandler.WhenHandlerRunInContextService' for component importation purposes. Skipping... 2015-02-24 11:15:36,612 localhost-startStop-1 ERROR [plugin.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin' : Unresolved constraint in bundle com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin [83]: Unable to resolve 83.0: missing requirement [83.0] package; (&(package=com.fasterxml.jackson.module.scala2_10)(version>=0.5.0)) [caused by: Unable to resolve 137.0: missing requirement [137.0] package; (&(package=scala.annotation)(version>=2.10.3)(!(version>=2.11.0)))]. This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN 2015-02-24 11:15:36,612 localhost-startStop-1 WARN [plugin.osgi.factory.OsgiPlugin] Unable to enable plugin 'com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin' 2015-02-24 11:15:36,612 localhost-startStop-1 WARN [plugin.osgi.factory.OsgiPlugin] Because of this exception com.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:486) at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:309) at com.atlassian.plugin.impl.AbstractDelegatingPlugin.enable(AbstractDelegatingPlugin.java:242) at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:134) at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:104) at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1061) at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:400) at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:97) at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:87) at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:767) at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:258) at com.atlassian.jira.ComponentManager.start(ComponentManager.java:232) at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:29) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:135) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:324) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:214) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:118) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:32) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:81) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:76) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:71) <+5> (StandardContext.java:4992) (StandardContext.java:5490) (LifecycleBase.java:150) (ContainerBase.java:1575) (ContainerBase.java:1565) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.jira.plugins.inline-create.jira-inline-issue-create-plugin [83]: Unable to resolve 83.0: missing requirement [83.0] package; (&(package=com.fasterxml.jackson.module.scala2_10)(version>=0.5.0)) [caused by: Unable to resolve 137.0: missing requirement [137.0] package; (&(package=scala.annotation)(version>=2.10.3)(!(version>=2.11.0)))] at org.apache.felix.framework.Felix.resolveBundle(Felix.java:3409) at org.apache.felix.framework.Felix.startBundle(Felix.java:1709) at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:905) at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:892) at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:462) 2015-02-24 11:15:38,843 ThreadPoolAsyncTaskExecutor::Thread 8 INFO [ext.subversion.messages.DefaultIndexMessageService] Registered IndexMessageConsumer: com.atlassian.jira.plugin.ext.subversion.messages.DefaultIndexMessageService$IndexMessageConsumer@699d5b23 2015-02-24 11:15:43,586 localhost-startStop-1 ERROR [plugin.osgi.factory.OsgiPlugin] Detected an error (BundleException) enabling the plugin 'com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin' : Unresolved constraint in bundle com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin [137]: Unable to resolve 137.0: missing requirement [137.0] package; (&(package=scala.annotation)(version>=2.10.3)(!(version>=2.11.0))). This error usually occurs when your plugin imports a package from another bundle with a specific version constraint and either the bundle providing that package doesn't meet those version constraints, or there is no bundle available that provides the specified package. For more details on how to fix this, see https://developer.atlassian.com/x/mQAN 2015-02-24 11:15:43,586 localhost-startStop-1 WARN [plugin.osgi.factory.OsgiPlugin] Unable to enable plugin 'com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin' 2015-02-24 11:15:43,586 localhost-startStop-1 WARN [plugin.osgi.factory.OsgiPlugin] Because of this exception com.atlassian.plugin.osgi.container.OsgiContainerException: Cannot start plugin: com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:486) at com.atlassian.plugin.impl.AbstractPlugin.enable(AbstractPlugin.java:309) at com.atlassian.plugin.impl.AbstractDelegatingPlugin.enable(AbstractDelegatingPlugin.java:242) at com.atlassian.plugin.manager.PluginEnabler.actualEnable(PluginEnabler.java:134) at com.atlassian.plugin.manager.PluginEnabler.enable(PluginEnabler.java:104) at com.atlassian.plugin.manager.DefaultPluginManager.addPlugins(DefaultPluginManager.java:1061) at com.atlassian.plugin.manager.DefaultPluginManager.earlyStartup(DefaultPluginManager.java:400) at com.atlassian.jira.plugin.JiraPluginManager.earlyStartup(JiraPluginManager.java:97) at com.atlassian.jira.plugin.JiraPluginManager.start(JiraPluginManager.java:87) at com.atlassian.jira.ComponentManager$PluginSystem.start(ComponentManager.java:767) at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:258) at com.atlassian.jira.ComponentManager.start(ComponentManager.java:232) at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:29) at com.atlassian.jira.startup.DefaultJiraLauncher$3.run(DefaultJiraLauncher.java:135) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:324) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:214) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:118) at com.atlassian.jira.startup.DefaultJiraLauncher.access$100(DefaultJiraLauncher.java:32) at com.atlassian.jira.startup.DefaultJiraLauncher$1.run(DefaultJiraLauncher.java:81) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:34) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:76) at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:71) <+5> (StandardContext.java:4992) (StandardContext.java:5490) (LifecycleBase.java:150) (ContainerBase.java:1575) (ContainerBase.java:1565) at java.util.concurrent.FutureTask.run(Unknown Source) at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) at java.lang.Thread.run(Unknown Source) Caused by: org.osgi.framework.BundleException: Unresolved constraint in bundle com.atlassian.scala.plugins.jackson-module-scala-2.10-provider-plugin [137]: Unable to resolve 137.0: missing requirement [137.0] package; (&(package=scala.annotation)(version>=2.10.3)(!(version>=2.11.0))) at org.apache.felix.framework.Felix.resolveBundle(Felix.java:3409) at org.apache.felix.framework.Felix.startBundle(Felix.java:1709) at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:905) at org.apache.felix.framework.BundleImpl.start(BundleImpl.java:892) at com.atlassian.plugin.osgi.factory.OsgiPlugin.enableInternal(OsgiPlugin.java:462)
This issue was resolved in 2.4 BTF and resolved in OD already.
Missed closing this issue, closing now