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  1. Jira Service Management Data Center
  2. JSDSERVER-15789

Help Center | report server for fix: Missing alt attribute for informative images

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      Issue Summary

      An "alt" attribute is not defined programmatically for the informative images.

      Steps to Reproduce

      1. Navigate to the Projects dropdown.
      2. Select "Sample JSM" option.
      3. Now activate "Raise a request" link from the side navigation.
      4. Select "Sample JSM" link from portal page.
      5. Select "Report a server for fix" link.
      6. Observe that "Help Center - report server for fix" page has been appeared on the screen.
      7. Activate the "Browse affected server" button.
      8. Observe that modal dialog has appeared on the screen.
      9. Activate "Show graph> Configure" buttons.
      10. Inspect the code of image and verify that alt attribute is not provided.

      Screenshot

      Actual Results

      The "alt" attribute is not provided for the "Email service", "Fred Astair", and so on informative images.
      As a result, screen readers announced the image as unlabelled.

      Expected Results

      Provide empty alt attribute to the <image> elements of above mentioned instances as the visual text is provided.

      Code Snippet

      <image alt="" xlink:href="https://instenv-411682-nnql.instenv.internal.atlassian.com/rest/insight_servicedesk/1.0/objecttype/25/icon.png?size=48&uuid=9114ba58-943a-4f6b-bb46-02dd483dc11d" x="-20" y="-20" width="40" height="40" class="rlabs-graph-node"></image>

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environments

      MacBook Pro (16-inch, 2021)
      macOS Sonoma Version 14.6 (23G93)  
      Chrome - Version 129.0.6668.60 (Official Build) (arm64)
      Firefox- Version 112.0.1 (64-bit)
      Safari- Version 18.0 (19619.1.26.111.10, 19619)
      JAWS- Version 2023
      NVDA- Version 2020.3

        1. image-2024-12-11-15-20-01-624.png
          757 kB
          Varsha Bansode

            [JSDSERVER-15789] Help Center | report server for fix: Missing alt attribute for informative images

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Mykyta Bohoslavskyi made changes -
            Fix Version/s New: 10.6.1 [ 111293 ]
            Mykyta Bohoslavskyi made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Mykyta Bohoslavskyi made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            Sylwia Mikołajczuk (Inactive) made changes -
            Labels Original: 1.1.1 Level-A WCAG2.2 ax-adjusted-priority-Jan25 ax-at-user ax-bug ax-high-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-reportserver ax-qa axsr-368 ril New: 1.1.1 Level-A WCAG2.2 ax-adjusted-priority-Jan25 ax-at-user ax-bug ax-high-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-reportserver ax-jsmdc-vpat-2024-reportserver-graph ax-qa axsr-368 ril
            Marc Dacanay made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            Sylwia Mikołajczuk (Inactive) made changes -
            Labels Original: 1.1.1 Level-A WCAG2.2 ax-adjusted-priority-Jan25 ax-at-user ax-bug ax-high-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-reportserver ax-medium-priority ax-qa axsr-368 ril New: 1.1.1 Level-A WCAG2.2 ax-adjusted-priority-Jan25 ax-at-user ax-bug ax-high-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-reportserver ax-qa axsr-368 ril
            Sylwia Mikołajczuk (Inactive) made changes -
            Labels Original: 1.1.1 Level-A WCAG2.2 ax-at-user ax-bug ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-reportserver ax-medium-priority ax-qa axsr-368 ril New: 1.1.1 Level-A WCAG2.2 ax-adjusted-priority-Jan25 ax-at-user ax-bug ax-high-priority ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-reportserver ax-medium-priority ax-qa axsr-368 ril
            Security Metrics Bot made changes -
            Labels Original: 1.1.1 Level-A WCAG2.2 ax-at-user ax-bug ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-reportserver ax-medium-priority ax-qa axsr-368 New: 1.1.1 Level-A WCAG2.2 ax-at-user ax-bug ax-jsmdc-vpat-2024 ax-jsmdc-vpat-2024-reportserver ax-medium-priority ax-qa axsr-368 ril
            Security Metrics Bot made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 970325 ]

              Unassigned Unassigned
              c3f9a46dc7c4 Varsha Bansode (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: