JSM Customer Portal should inform which field/value are preventing requests from being created when encountering "This form contains a hidden field that does not have a valid default value configured"

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Customer Portal
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      When encountering the "This form contains a hidden field that does not have a valid default value configured" error message on the customer portal, JSM doesn't make it clear which field/value is causing problems in submitting the issue creation form which can cause confusion and lead to a needle in the haystack search for the configuration issue.

      By inspecting the server response logged in the Developer Panel > Network tab (as explained in this article), we can see exactly which field/value is causing the problems, so by making this information available in the UI we can shorten the troubleshooting process and make the solution easier for admins.

            Assignee:
            Unassigned
            Reporter:
            Armando Neto
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              Created:
              Updated: