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  1. Jira Service Management Data Center
  2. JSDSERVER-15713

Provide the ability to filter Assets objects when having a field with a default value and hidden in a request form

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      User Problem

      When having an Assets Objects field configured with Filter Scope on a field that is associated with a request form and has a default value set (hidden in the portal), that assets field won't filter values and will display all objects.

      Example of use case:

      1. Create an Assets Objects field
      2. Add a filter scope to filter by the Components field
      3. Add the Assets object field and the Components field to a request form
      4. Set a default value to the Components field (which will hide it from Portal)
      5. Go to the request form in the portal and see the objects on your Assets object field.

      Suggested Solutions

      Add the ability to filter objects based on the default value associated with the hidden field in the request form.

      Current Workarounds

      There is no workaround available at the moment.

            [JSDSERVER-15713] Provide the ability to filter Assets objects when having a field with a default value and hidden in a request form

            SET Analytics Bot made changes -
            Support reference count New: 2
            SET Analytics Bot made changes -
            UIS New: 1
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978903 ]
            David Lima made changes -
            Link New: This issue is related to JSDCLOUD-15463 [ JSDCLOUD-15463 ]
            David Lima created issue -

              Unassigned Unassigned
              1f7861d5143b David Lima
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                Created:
                Updated: