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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Affects Version/s: 5.4.28, 5.12.15, 10.2.0
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Component/s: Customer Portal
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Severity 2 - Major
Issue Summary
This issue happens in Customer Portal of JSM, where JSM is installed via OBR
Steps to Reproduce
- Have an Jira instance
- Install JSM via OBR
- Go to customer portal of any project
- Go to User Icon on right corner and click Profile
- In the user's Profile, click Personal Access Tokens link
Expected Results
As a user I should be able to see Personal Access Tokens panel from customer protal
Actual Results
I see a page with exception and he below exception is thrown in the atlassian-jira.log file:
2024-11-27 03:00:35,896+0000 http-nio-8080-exec-16 url: /internal-error ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=845213d0-88db-4195-bedd-02a7abd8823c, interpretedMsg=, cause=java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/customer/CustomerContextService, stacktrace=java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/customer/CustomerContextService
at com.atlassian.pats.entrypoint.JiraServiceManagementProfilePersonalAccessTokenServlet.isInCustomerContext(JiraServiceManagementProfilePersonalAccessTokenServlet.java:41) [?:?]
at com.atlassian.pats.entrypoint.JiraServiceManagementProfilePersonalAccessTokenServlet.doGet(JiraServiceManagementProfilePersonalAccessTokenServlet.java:27) [?:?]
...
Workaround
Restart the node instance after installing OBR can move away from this issue
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 10.2.1 | Yes |
| Most Recent Bug-Fix Release | 10.2.0 | Yes |
| Previous Major Release | 10.0.0 | Yes |
| Most Recent LTS | 9.12.15 | Yes |
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