Issue Summary

Installing JSM 10.2.0 via OBR installation to an existing instance results in a non-functional customer portal login page. As users can be presented with the login page after logout, an error may be shown after logout from JSM even though the logout itself was successful (session was invalidated).

Steps to Reproduce

1. Spinning up an instance of jira-core only, version 10.2.0
2. Download Jira service management (JSM) from Atlassian Marketplace 10.2.0
3. install JSM via Settings > Manage Apps. 
4. Upload the download OBR
5. Trying one of the following step
   1. Go to customer portal and log out
   2. Access the customer portal login url /servicedesk/customer/user/login?destination=portals

Expected Results

User should be able to see Customer Portal login page successfully

Actual Results

User was not be able to see login page. Instead there was error message on a blank page, as below

The below exception is thrown in the atlassian-jira.log file:

2024-11-22 03:49:28,551+0000 http-nio-8080-exec-3 url: /internal-error ERROR      [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=5f07f9a7-8db6-42e1-8ec1-dde79390f145, interpretedMsg=, cause=java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/portal/login/PortalLoginPageDataContextProvider, stacktrace=java.lang.NoClassDefFoundError: com/atlassian/servicedesk/api/portal/login/PortalLoginPageDataContextProvider
        at com.atlassian.plugins.authentication.sso.web.loginpage.JiraProductLoginPageDataServiceFactory.getProductLoginPageDataService(JiraProductLoginPageDataServiceFactory.java:26) [?:?]
        .....
    Caused by: java.lang.ClassNotFoundException: com.atlassian.servicedesk.api.portal.login.PortalLoginPageDataContextProvider not found by com.atlassian.plugins.authentication.atlassian-authentication-plugin [146]
        ... 581 more
    , referer=https://instenv-405152-mrws.instenv.internal.atlassian.com/servicedesk/customer/portal/1, servletErrorMessage=} 

Workaround

Restarting the instance can solve the issue

Versions Tested

Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: