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  1. Jira Service Management Data Center
  2. JSDSERVER-15678

NullPointerException in Assets Import process assembler - "com.riadalabs.jira.plugins.insight.services.imports.common.ImportResult.getStarted() is null"

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 5.12.10
    • Assets - Import

      Issue Summary

      In certain unknown circumstances, the import process result records this NullPointerException where somehow it finds the getStarted() value to be NULL:

      java.lang.NullPointerException: Cannot invoke "java.util.Date.toInstant()" because the return value of "com.riadalabs.jira.plugins.insight.services.imports.common.ImportResult.getStarted()" is null

      Steps to Reproduce

      Step to reproduce by introducing corruption in database:

      1. Create a simple CSV import config
      2. Attach a debugger and put a breakpoint at RestBeanAssemblerImpl.java:599
      3. Start the import and it will hit the breakpoint immediately
      4. make the STARTED column NULL in the AO_8542F1_IFJ_PRG_RES table:
      5. Resume the program/disconnect the debugger

      Expected Results

      Assets handles the NULL in STARTED column gracefully

      Actual Results

      The below exception is thrown in the atlassian-jira.log file:

      2024-11-14 06:41:12,176+0000 http-nio-8080-exec-24 url: /jsm/rest/insight/1.0/progress/result/objectschema/2; user: admin ERROR admin 401x759x1 p8bdnl 172.29.187.89,172.50.0.3 /rest/insight/1.0/progress/result/objectschema/2 [c.r.j.p.i.c.w.a.r.exception.mapper.DefaultMapper] Unexpected exception was thrown while processing the request
java.lang.NullPointerException: Cannot invoke "java.util.Date.toInstant()" because the return value of "com.riadalabs.jira.plugins.insight.services.imports.common.ImportResult.getStarted()" is null
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.transformation.RestBeanAssemblerImpl.assembleImportResultEntry(RestBeanAssemblerImpl.java:599)
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.progress.ProgressAssemblerInJira.assembleResultEntry(ProgressAssemblerInJira.java:42)
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.progress.ProgressAssemblerBase.assembleProgressResultEntries(ProgressAssemblerBase.java:58)
	at com.riadalabs.jira.plugins.insight.channel.web.api.rest.services.progress.ProgressResource.getAllProgressResultForObjectSchema(ProgressResource.java:341)

      Steps to introducing the NULL value in cache is not known

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 5.12.10 Yes
      Most Recent Bug-Fix Release    
      Previous Major Release    
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

        1. 2024-11-14_12-09-20.png
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          Suddha

              Unassigned Unassigned
              smitra2@atlassian.com Suddha
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                Created:
                Updated: