Remotepageview not loaded when Confluence Cloud knowledge-base article is displayed in JSM Data Center

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    • Severity 2 - Major

      Issue Summary

      The issue involves a problem with the translation macro not displaying in Confluence KB pages on JSM Data Center.
      The possible reason is that https://developer.atlassian.com/cloud/confluence/modules/dynamic-content-macro/ is not loaded in the JSM view.

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. On Confluence Cloud create a page in a test space with different[ language macros|https://docs.bitvoodoo.app/translations-for-confluence-cloud/how-to-translate-content-using-language-macros] (for example, the English Macro and a German Macro)
      2. Enter some text in those macros and publish the page
      3. Connect your Confluence Cloud test space with the above page with your Jira Service Management Help Desk on Data Center
      4. In the help desk search for this new page and view the content

      Expected Results

      • The content from the language macros is displayed.

      Actual Results

      • An empty page as the macro content is not loaded and displayed. 

      Workaround

      Click on the “View article in new window” link at the bottom of the KB page. This will lead to the actual Confluence page which will allow the user to view the macros.

              Assignee:
              Unassigned
              Reporter:
              Wagner M.
              Votes:
              3 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated: