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  1. Jira Service Management Data Center
  2. JSDSERVER-15652

As a customer, I'd like the referenced objects to be added automatically to the attribute if the attribute has a 1:1 cardinality and when there's only 1 object to be referenced each time

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      Allow an object to be referenced automatically either via automation or a configuration within the attribute when the attribute has a 1:1 cardinality.

      For example, object type A has a text attribute called ID, and a reference attribute called Person from object type B. When an object of object type A has the ID "10101", find the object that has ID = 10101 in object type B and assign it to the Person attribute automatically.

      Currently we can set the filter on the Person attribute to show only the object we want but a manual selection is still needed to reference the object. It'd be great to have a way to populate the reference attribute automatically.

      Workaround

      Set up Assets automation to execute a Groovy script to update the object type attribute. Examples of Groovy scripts can be found here.

              Unassigned Unassigned
              michin Michelle Chin
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