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Bug
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Resolution: Fixed
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Low
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5.12.10, 5.17.1
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1
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Severity 3 - Minor
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Issue Summary
If you have a large block of Help/Instructions on a request form, it causes the request form to load scrolled down the page at the location of the field field.
This can be confusing and cause the help/instructions to be missed as the form has scrolled past them.
Steps to Reproduce
- Create a JSM project
- Create/Edit a request type and add a large block of text in the Help and Instructions
- 5 Paragraphs of Lorem Ipsum allowed recreation
- Go to the Customer portal to create a request
- See page loads at first text field, rather than top of request
Expected Results
Request form would load at the top of the page. With the help and instructions.
Actual Results
Request form loads further down the page, at the location of the first text field.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 5.12.10 | (Yes |
| Most Recent Bug-Fix Release | ||
| Previous Major Release | ||
| Most Recent LTS | ||
| Previous Supported LTS | ||
| Other Versions.. | 5.17.1 | Yes |
| (Add rows as needed) |
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