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  1. Jira Service Management Data Center
  2. JSDSERVER-15607

Help Center: Data table inappropriately used

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      Issue Summary

      The data table defined is unnecessarily for the content.

      Steps to Reproduce

      1. Open the “Amador” project and select it.
      2. Navigate to the “Raise a request” link present in the side navigation and activate it.
      3. On the “Help center” page navigate “IT help" link and activate it.
      4. Now, navigate to the “Browse” button present in the main content area and activate it.
      5. Observe a “Select Affected Business Service” modal dialog gets add on the page.
      6. Inspect the code of the “Business Services” content present in the modal dialog and observe that the table is defined unnecessarily.

      Screenshot

      Actual Results

      The content such as “Humboldt", “Mariposa” and “Mendocino” are marked up within data table inappropriately. As a result, screen reader users will get incorrect structure information.

      Expected Results

      Tables should be marked accurately. Data tables provide content in certain context. When the screen readers are informed about a table, they expect for table headers and data cells. Navigating through each cell enables them to identify and interpret tabular content.
      When the table structure is unnecessarily used, screen reader users find it difficult to understand the page content.

      Apply the following changes:

      • Remove the data table from the source code of the mentioned content.
      • Mark-up the mentioned content using definition <div>.
      <div class="rlabs-table" role="group" aria-label="Business Services">
      (...)
      </div> 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      Environment

      MacBook Pro (14-inch, 2021)
      macOs Sonoma 14.6.1
      Chrome - Version 129.0.6668.60 (Official Build) (arm64)
      Firefox- Version 129.0.1(64-bit)
      Safari- Version 18.0 (19619.1.26.111.10, 19619)
      JAWS- Version 2023
      NVDA- Version 2023
      Voiceover - Version Latest

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 10.0.0 Yes
      Most Recent Bug-Fix Release    
      Previous Major Release    
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

              fb78834a366d Jim Alexander
              2f731c2c22ce Rohan Sakpal (Inactive)
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                Created:
                Updated:
                Resolved: