Issue Summary

Empty alt attribute is not provided for decorative images.

Steps to Reproduce

1. Open the “Amador” project and select it.
2. Navigate to the “Raise a request” link present in the side navigation and activate it.
3. On the “Help center” page navigate “IT help" link and activate it.
4. Now, navigate to the “Browse” button present in the main content area and activate it.
5. Observe a “Select Affected Business Service” modal dialog gets add on the page.
6. Navigate to decorative images which are present in modal dialog. Observe screen reader announcement.

Screenshot

Actual Results

The decorative images are missing an empty ‘alt’ attribute. Decorative images are images that provide no information or the information is already available for it. They enhance the look and feel of a website. Screen readers provide information about all the images on the web page whether any alternate text is specified or not. Empty ‘alt’ attribute of a decorative image enables the screen reader to skip the image

Expected Results

Specify empty "alt" attribute such as alt ="" or alt for the mentioned images. Making these images decorative would make sure that screen reader users do not have to go through unnecessary content.

Code snippet:

<img alt="" src="https://instenv-371715-g8np.instenv.internal.atlassian.com/rest/insight_servicedesk/1.0/objecttype/1/icon.png?size=16&amp;uuid=19be2f71-b6e6-4521-b2b6-be3ce85d310b" height="16" width="16" style="vertical-align: middle;">

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

Environment

MacBook Pro (14-inch, 2021)
macOs Sonoma 14.6.1
Chrome - Version 129.0.6668.60 (Official Build) (arm64)
Firefox- Version 129.0.1(64-bit)
Safari- Version 18.0 (19619.1.26.111.10, 19619)
JAWS- Version 2023
NVDA- Version 2023
Voiceover - Version Latest

Versions Tested

Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: