Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1559

SLA doesn't change when Agent and Customer are the same person

XMLWordPrintable

    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • None
    • 2.2.1
    • SLA

      Steps to reproduce

      Create a SLA:

      Start: Issue Created
      Stop: Comment: For Customers

      Create a request with the Agent using the user interface. Comment on it using the User interface and check the SLA. Comment through the tickets "Respond to Customer" and check the SLA. The transition between "Waiting for Customer" and "Waiting for Support" will happen, but the SLA won't change.

          Form Name

            [JSDSERVER-1559] SLA doesn't change when Agent and Customer are the same person

            No work has yet been logged on this issue.

              cnguyen Chuong Nam Nguyen (Inactive)
              bpicarelli Benito Picarelli
              Affected customers:
              1 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: