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  1. Jira Service Management Data Center
  2. JSDSERVER-1559

SLA doesn't change when Agent and Customer are the same person

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • None
    • 2.2.1
    • SLA

      Steps to reproduce

      Create a SLA:

      Start: Issue Created
      Stop: Comment: For Customers

      Create a request with the Agent using the user interface. Comment on it using the User interface and check the SLA. Comment through the tickets "Respond to Customer" and check the SLA. The transition between "Waiting for Customer" and "Waiting for Support" will happen, but the SLA won't change.

            [JSDSERVER-1559] SLA doesn't change when Agent and Customer are the same person

            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 465548 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304099 ] New: JAC Bug Workflow v3 [ 3126482 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Sherif Abdelfattah (Inactive) made changes -
            Remote Link New: This issue links to "SSE-546 (JIRA Server (Bulldog))" [ 407162 ]
            Julien Rey made changes -
            Link New: This issue relates to JSDSERVER-5680 [ JSDSERVER-5680 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058059 ] New: JSD Bug Workflow v5 - TEMP [ 2304099 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055578 ] New: JSD Bug Workflow v5 [ 2058059 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955274 ] New: JSD Bug Workflow v5 - TEMP [ 2055578 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614887 ] New: JSD Bug Workflow v5 [ 1955274 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602222 ] New: JSD Bug Workflow v4 [ 1614887 ]

              cnguyen Chuong Nam Nguyen (Inactive)
              bpicarelli Benito Picarelli
              Affected customers:
              1 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: