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  1. Jira Service Management Data Center
  2. JSDSERVER-1559

SLA doesn't change when Agent and Customer are the same person

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    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • None
    • 2.2.1
    • SLA

      Steps to reproduce

      Create a SLA:

      Start: Issue Created
      Stop: Comment: For Customers

      Create a request with the Agent using the user interface. Comment on it using the User interface and check the SLA. Comment through the tickets "Respond to Customer" and check the SLA. The transition between "Waiting for Customer" and "Waiting for Support" will happen, but the SLA won't change.

            [JSDSERVER-1559] SLA doesn't change when Agent and Customer are the same person

            Christopher Mohr added a comment -

            This still happens in JSD 3.6. 

            I am not sure if this was meant to be closed as duplicate and be resolved with JSDSERVER-5680

            Christopher Mohr added a comment - This still happens in JSD 3.6.  I am not sure if this was meant to be closed as duplicate and be resolved with  JSDSERVER-5680

            Nathanael Motz added a comment -

            I agree with Steve.

            Nathanael Motz added a comment - I agree with Steve.

            Steven F Behnke added a comment -

            Why is this marked as won't fix? This is broken!

            Steven F Behnke added a comment - Why is this marked as won't fix? This is broken!

              cnguyen Chuong Nam Nguyen (Inactive)
              bpicarelli Benito Picarelli
              Affected customers:
              1 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: