Login Button Reloads on Satisfaction Survey Page Even When Already Logged In

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    • 1
    • Severity 3 - Minor

      Issue Summary

      When accessing the satisfaction survey page from the customer portal email, the "Log in" button in the upper right corner of the page causes a reload, even if the user is already logged in.

      Steps to Reproduce

      1. Step 1: Open the satisfaction survey email and click the provided link to access the corresponding web page.
      2. Step 2: If the user is already logged in, click the "Log in" button in the upper right corner of the web page.

      Expected Results

      The "Log in" button should not be displayed.

      Actual Results

      The page reloads when the "Log in" button is clicked, even though the user is already logged in.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available.

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 5.12.12 Yes
      Most Recent Bug-Fix Release 5.12.10 Yes
      Previous Major Release  6.0 Yes  
      Most Recent LTS  5.12.12  Yes
      Previous Supported LTS 5.4.26  Yes 
      Other Versions..    

              Assignee:
              Unassigned
              Reporter:
              Tomoya Suzuki
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                Created:
                Updated: