Assets referenced custom field is not displayed on some nodes in the customer portal

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    • 2
    • Severity 3 - Minor
    • 37

      Issue Summary

      Assets referenced custom field is not displayed on some nodes in the customer portal, while in the Agent view the field works. 

      Steps to Reproduce

      1. Create a minimum 4 nodes cluster;
      2. Create an Assets custom field: Custom field A;
      3. Create an Assets referenced custom field: Custom field B reference to custom field A; (Make sure to select "Force to show on Customer Issue details")
      4. Create a workflow post-function that creates a linked issue and copies the value from custom field B to the new issue. (You could use third party plugins for this)
      5. Create issues in bulk, you could use the following script as an example script_bulk_create.sh
      6. Perform bulk transition of these issues so that the post-function is executed.
      7. Open different browsers, one in each node, and verify the "Custom field B" field in the customer portal:

      Expected Results

      The field will appear in all created issues in the customer portal

      Actual Results

      In some issues, the field will not be available in the customer portal: 
       

      Workaround

      Doing an Assets re-index in the affected one will fix the issue. 

              Assignee:
              Mingyi Yang
              Reporter:
              Rodrigo Jose Zaparoli
              Votes:
              1 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: