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  1. Jira Service Management Data Center
  2. JSDSERVER-15559

Export SLA configuration for a project

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    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      As a system administrator, I want to be able to export the SLA configuration for a project, either via the web interface or, preferably, via a REST API call.

      I have dozens of ServiceDesk projects in a Jira instance and I need to audit periodically the SLA configuration in order to detect deviations from our policies.

      A JSON or other structured representation of the SLAs configured in a project would be great. At minimum it should contain:

      • The SLA names
      • The events that start, pause and finish them
      • Their list of goals, containing the JQL, the goal and the calendar
      • The calendar names and configurations

            [JSDSERVER-15559] Export SLA configuration for a project

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              Unassigned Unassigned
              6c7fd25ac8f3 Gustavo Chaves
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                Created:
                Updated: