Issue Summary
This issue can be replicated in Jira 5.17.x but not in Jira 5.12 or 5.4 LTS nor in Jira 10.0. Basically the issue is that the link along the right side of an issue (when viewed from queues in a JSM project) can disappear after the issue is transitioned. Refreshing the page will cause the link to return. This happens intermittently.
Steps to Reproduce
- Create a sample project with data for JSM.
- Once the project is created navigate to Queues and open one of the issues in a queue.
- Transition that issue to different statuses (it may take a few transitions, in my testing I moved an issue between Pending, In Progress and Escalated until the issue happened).
- Eventually the "Return to Queue" link along the upper right side will disappear. Once that happens, refresh the page and notice the link comes back (without making any other changes to the issue).
Expected Results
The "Return to Queue" link should not disappear.
Actual Results
The "Return to Queue" link disappears.
Workaround
Refreshing the issue or navigating to another queue and then back to the issue resolves the issues and returns the link to the page.
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements | Version | Affected Version |
|---|---|---|
| Customers Reported Version | 5.17.1 | Yes |
| Most Recent Bug-Fix Release | 5.17.1 | Yes |
| Previous Major Release | - | - |
| Most Recent LTS | 5.12.x | No |
| Previous Supported LTS | 5.4.x | No |
| Other Versions.. | 10.0 | No |
| (Add rows as needed) |
- is related to
-
JSDSERVER-16244 Agents are automatically redirected from a JSM issue to the JSM queue it used to belong to
-
- Closed
-
- links to
