We couldn't load all Actvitity tabs. Refresh the page to try again.
If the problem persists, contact your Jira admin.
IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-15531

Tickets are getting incorrect description/comment like "Color value is invalid" when the email to create the embedded HTML that contains CSS style sheet.

      Issue Summary

      • Tickets are getting incorrect description/comment like "Color value is invalid" when the email to create the ticket contains embedded HTML that contains a CSS style sheet like "color: revert !important;"
      • Customers usually face this issue when they have enabled Microsoft defender's "Anti-phishing" policy which prints a table in the new email from a new user stating that "You don't often get email from xxxx@mail.id. Learn why this is important" written in an HTML table containing a CSS style sheet. I am also attaching the HTML table content for this mail that contains the CSS style sheet which is causing the issue. 
      • This can create a problem for a customer where the end-user user is trying to add HTML content with an affected CSS style sheet.

      hello_world123.html

       

      Steps to Reproduce

      1. Please send a mail from Outlook mail server with "color: revert !important;" in the {} bracket and check what you see in the Jira ticket description.

      Expected Results

      The description contains the Table with CSS style sheet color in it.

      Actual Results

      Workaround

       I will suggest you to consider attempting to disable the HTML parsing within your Service Desk configuration:

      • https://<BASE_URL>/secure/admin/SDMailInfo.jspa and select the option "No, remove the formatting by converting HTML messages to plain text".

      Depending on the nature of the HTML received by Jira, this action could potentially reduce the amount of undesirable content added.

      This workaround will not print HTML content in its desired form, but it is very rare that a user uses HTML in an email.

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version 9.12.7 Yes
      Most Recent Bug-Fix Release    
      Previous Major Release    
      Most Recent LTS    
      Previous Supported LTS    
      Other Versions..    
      (Add rows as needed)    

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-15531

            Tickets are getting incorrect description/comment like "Color value is invalid" when the email to create the embedded HTML that contains CSS style sheet.

                Issue Summary

                • Tickets are getting incorrect description/comment like "Color value is invalid" when the email to create the ticket contains embedded HTML that contains a CSS style sheet like "color: revert !important;"
                • Customers usually face this issue when they have enabled Microsoft defender's "Anti-phishing" policy which prints a table in the new email from a new user stating that "You don't often get email from xxxx@mail.id. Learn why this is important" written in an HTML table containing a CSS style sheet. I am also attaching the HTML table content for this mail that contains the CSS style sheet which is causing the issue. 
                • This can create a problem for a customer where the end-user user is trying to add HTML content with an affected CSS style sheet.

                hello_world123.html

                 

                Steps to Reproduce

                1. Please send a mail from Outlook mail server with "color: revert !important;" in the {} bracket and check what you see in the Jira ticket description.

                Expected Results

                The description contains the Table with CSS style sheet color in it.

                Actual Results

                Workaround

                 I will suggest you to consider attempting to disable the HTML parsing within your Service Desk configuration:

                • https://<BASE_URL>/secure/admin/SDMailInfo.jspa and select the option "No, remove the formatting by converting HTML messages to plain text".

                Depending on the nature of the HTML received by Jira, this action could potentially reduce the amount of undesirable content added.

                This workaround will not print HTML content in its desired form, but it is very rare that a user uses HTML in an email.

                Versions Tested

                Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

                Testing Requirements Version Affected Version
                Customers Reported Version 9.12.7 Yes
                Most Recent Bug-Fix Release    
                Previous Major Release    
                Most Recent LTS    
                Previous Supported LTS    
                Other Versions..    
                (Add rows as needed)    

                        c8bcca445054 Benjamin Suess
                        1d12437dc9e8 Mehboob Salim Shaikh
                        Votes:
                        14 Vote for this issue
                        Watchers:
                        17 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Estimated:
                            Original Estimate - Not Specified
                            Not Specified
                            Remaining:
                            Remaining Estimate - 0h
                            0h
                            Logged:
                            Time Spent - 2h
                            2h

                              c8bcca445054 Benjamin Suess
                              1d12437dc9e8 Mehboob Salim Shaikh
                              Affected customers:
                              14 This affects my team
                              Watchers:
                              17 Start watching this issue

                                Created:
                                Updated:
                                Resolved:

                                  Estimated:
                                  Original Estimate - Not Specified
                                  Not Specified
                                  Remaining:
                                  Remaining Estimate - 0h
                                  0h
                                  Logged:
                                  Time Spent - 2h
                                  2h