Issue Summary
Unable to create Ticket from Customer Portal when Assets customfield value depends on the another Assets customfield which is made hidden
Steps to Reproduce
- Create an Object Schema which has 2 object Type: 'Country' and 'Employee'
- Add an attribute to 'Employee' Object Type with type as Object referecing 'Country' Object Type
- Create objects in 'Country' object Type: 'India', 'China', 'Russia'
- Create objects in 'Empoyee' object type: Ritika (India), Sheela (India), Sudhir (China), Sreejith (China)
- Create 2 customfield: 'Country' and 'User'
- County has following customfield configuration
Object Schema : Company
Filter Scope (AQL) : objectType = Country
Filter Issue Scope (AQL) : objectType = Country
- User has following customfield configuration
Object Schema: Company
Filter Scope (AQL): objectType = Employee
Filter Issue Scope (AQL): "Country" IN (${customfield_10301})
where customfield_10301 is Country customfield
- Add both customfield to Screen of 'Request Issue' Issue Type
- Add both customfield to one of the Request Type
- Make 'Country' customfield as hidden. While making it hidden it would ask for the default value: Set the value as 'India'
- Create a Ticket from customer Portal
Expected Results
The ticket will be created after filling the details in customer Portal
Actual Results
User gets an error: 'Please provide a valid value for field 'User''
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Versions Tested
Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below:
| Testing Requirements |
Version |
Affected Version |
| Customers Reported Version |
5.16.1 |
YES |
| Most Recent Bug-Fix Release |
10.0.0 |
YES |
| Previous Major Release |
|
|
| Most Recent LTS |
5.12.12 |
YES |
| Previous Supported LTS |
|
|
| Other Versions.. |
|
|
| (Add rows as needed) |
|
|
Bug
Low
I have absolutely the same behaviour, but that feature is disabled.
version 5.17.5