Issue Summary

Unable to create Ticket from Customer Portal when Assets customfield value depends on the another Assets customfield which is made hidden

Steps to Reproduce

1. Create an Object Schema which has 2 object Type: 'Country' and 'Employee'
2. Add an attribute to 'Employee' Object Type with type as Object referecing 'Country' Object Type
3. Create objects in 'Country' object Type: 'India', 'China', 'Russia'
4. Create objects in 'Empoyee' object type: Ritika (India), Sheela (India), Sudhir (China), Sreejith (China)
5. Create 2 customfield: 'Country' and 'User'
6. County has following customfield configuration

   Object Schema : Company
   Filter Scope (AQL) : objectType = Country
   Filter Issue Scope (AQL) : objectType = Country
   

1. User has following customfield configuration

   Object Schema: Company
   Filter Scope (AQL): objectType = Employee
   Filter Issue Scope (AQL): "Country" IN (${customfield_10301})
   

   where customfield_10301 is Country customfield

• Add both customfield to Screen of 'Request Issue' Issue Type
• Add both customfield to one of the Request Type
• Make 'Country' customfield as hidden. While making it hidden it would ask for the default value: Set the value as 'India'
• Create a Ticket from customer Portal

Expected Results

The ticket will be created after filling the details in customer Portal

Actual Results

User gets an error: 'Please provide a valid value for field 'User''

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available

Versions Tested

Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: