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  1. Jira Service Management Data Center
  2. JSDSERVER-15524

Improve the way the Assets Object history works after 5.13

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      In Jira Service Management 5.13, we updated the editor in Assets for textarea attributes.

      Since then, the following tag is added to Object History 

      <div class="created-with-ak-editor content-wrapper">

      Furthermore. when a textArea attribute is updated, all other textArea attributes are being resaved, even though only one textArea attribute was updated.

      This creates an excessive "noise" being recorded. Specifically, the history now reflects changes even when no modifications are made to an attribute. This could lead to misunderstandings and defeats the purpose of having a clear and accurate history

      Recommendation

      1. Not showing the wrapper element in the object history value; and
      2. If the only change to the content is the wrapper element, not to create an object history event

            [JSDSERVER-15524] Improve the way the Assets Object history works after 5.13

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              Unassigned Unassigned
              9f03f4114502 Pablo Bartolome
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                Created:
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