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  1. Jira Service Management Data Center
  2. JSDSERVER-15500

Free Text Search for Multiple Chinese Characters Fails in Assets Schema

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      Issue Summary

      Free text search for multiple Chinese Characters does not work in Assets schema

      Steps to Reproduce

      1. Create objects in the schema with labels or names containing multiple Chinese characters or words.
      1. Navigate to Assets and select "Search for objects."
      1. Change the search type to "Free text."
      1. Attempt to search for the objects using multiple Chinese characters or words.

      Expected Results

      Should be able to search the object

      Actual Results

      Able to search the object using AQL search:

      Unable to find the same object using "free text" search, tested with quotes, without quotes, with same:

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

      Versions Tested

      Please confirm all versions that have been tested for this issue, and indicate whether the tested version is affected or not affected, below: 

      Testing Requirements Version Affected Version
      Customers Reported Version  5.12.0 Yes 
      Most Recent Bug-Fix Release 5.17.0 Yes
      Most Recent LTS 5.12.0 Yes
      Previous Supported LTS 5.4 Yes

              Unassigned Unassigned
              68c9f0f4902b Rakesh Kumar
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                Created:
                Updated: