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  1. Jira Service Management Data Center
  2. JSDSERVER-15489

Contradicting information in "Set up Assets Discovery Agent" KB article

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • 5.2.2
    • Documentation & IX
    • None

      Issue Summary

      https://confluence.atlassian.com/assetapps/set-up-assets-discovery-agent-1168848074.html - article contradicts itself, stating that it's not possible to install Agent on Linux, however, in the same 'Before you begin' section it states that administrator permissions are needed to install Assets Discovery on Windows or Linux

      This is reproducible on Data Center: (yes) / (no)
      yes

      Steps to Reproduce

      Just check the article:

      Expected Results

      I'd suggest instead of the "Note that you can install Agent only on Windows-based machines" something more detailed is added, or this note is removed completely

      Actual Results

      Customers are confused thinking that they can't use Agents or Collectors on Linux

      Workaround

      Linking customers with https://confluence.atlassian.com/assetapps/using-discovery-on-linux-1168847940.html should do the trick

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-15489

            Contradicting information in "Set up Assets Discovery Agent" KB article

              • Icon: Bug Bug
              • Resolution: Fixed
              • Icon: Low Low
              • None
              • 5.2.2
              • Documentation & IX
              • None

                Issue Summary

                https://confluence.atlassian.com/assetapps/set-up-assets-discovery-agent-1168848074.html - article contradicts itself, stating that it's not possible to install Agent on Linux, however, in the same 'Before you begin' section it states that administrator permissions are needed to install Assets Discovery on Windows or Linux

                This is reproducible on Data Center: (yes) / (no)
                yes

                Steps to Reproduce

                Just check the article:

                Expected Results

                I'd suggest instead of the "Note that you can install Agent only on Windows-based machines" something more detailed is added, or this note is removed completely

                Actual Results

                Customers are confused thinking that they can't use Agents or Collectors on Linux

                Workaround

                Linking customers with https://confluence.atlassian.com/assetapps/using-discovery-on-linux-1168847940.html should do the trick

                        94e733e73fd4 Robert Klimkiewicz
                        soslopov Sergey
                        Votes:
                        0 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            94e733e73fd4 Robert Klimkiewicz
                            soslopov Sergey
                            Affected customers:
                            0 This affects my team
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: