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  1. Jira Service Management Data Center
  2. JSDSERVER-15472

Include an option to disable customer creation when an issue is created on behalf of a customer.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition
      When an agent raises a request on behalf of a customer, they currently have the option to either input a new customer's email address or search for an existing customer.

      Suggested Solution
      Add an option to disable customer creation when raising a request on behalf of a customer.

        1. image-2024-10-03-12-50-05-766.png
          image-2024-10-03-12-50-05-766.png
          16 kB

              Unassigned Unassigned
              64bb5fbf78a2 Manojkumar Ramadoss
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                Created:
                Updated: