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  1. Jira Service Management Data Center
  2. JSDSERVER-15426

Prevent Duplicate CAPABILITY_NAMES on the table "AO_54307E_CAPABILITY"

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • Customer Portal
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      Issue:

      When the table "AO_54307E_CAPABILITY"  has duplicate "CAPABILITY_NAMES" for a service project, administrators are not able to update the customer permissions within the GUI

      Idea:

      Please add a constraint on the table "AO_54307E_CAPABILITY" to prevent duplicate entries for a given service_desk_id

      Additional Notes:

      Should you find your system in this state, you will see a error appear on the customer permissions page within the service project which states "No Unique Capability has been found"

      You can follow the suggestion from this KB: Fixing the Error "No Unique Capability has been found" in Jira to resolve the situation

          Form Name

            [JSDSERVER-15426] Prevent Duplicate CAPABILITY_NAMES on the table "AO_54307E_CAPABILITY"

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              Unassigned Unassigned
              6a1ad6d343e3 Patrick Turbett
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                Created:
                Updated: