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  1. Jira Service Management Data Center
  2. JSDSERVER-15406

Pressing spacebar is not working as intended, moving to the end of the line rather than on cursor - when rich text editor disabled

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      Issue Summary

      Steps to Reproduce

      1. Disable the Rich Text editor for the Customer Portal:
        • Under ⚙ > System > Rich Text Editor
        • Or by adding dark feature "sd.customer.portal.wysiwyg.editor.disabled"
      2. Go to the Customer Portal
      3. Try to add a Comment on an existing request
      4. Add a sentence, like "this is atest"
      5. Try to add space between "atest" - the cursor goes to the end of the sentence, instead of adding the space

      Expected Results

      Space should be added when the cursor was placed.

      Actual Results

      The cursor goes to the end of the sentence, instead of adding the space.

      Workaround

      Enable the Rich Text Editor:

      • Under ⚙ > System > Rich Text Editor
      • Or by removing dark feature "sd.customer.portal.wysiwyg.editor.disabled"

      Versions Tested

       
      5.12.4
      5.12.5

      5.12.8

              344ed8f58f8f Alec Bignell
              a0a054388f60 Mikaela Teixeira
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                Created:
                Updated:
                Resolved: