-
Bug
-
Resolution: Not a bug
-
High
-
None
-
5.13.0
-
Severity 3 - Minor
-
Issue Summary
The options present in the "profile dropdown" are not properly announced by the screen reader on the "Help center" page.
Steps to Reproduce
- Open any JSM page
- Create any "ITSM" project
- Navigate to "Raise a request" button in the side navigation and activate it
- Observe the "Help center" page opens
- Navigate to the "Profile" button and activate it
- Navigate to the profile dropdown options using screen reader
- Observe the screen reader announcement
Screen recording
Requests - Service project — Mozilla Firefox 2024-06-19 17-29-34.mp4
Actual Result
When users navigate to the Profile dropdown in the header section the options are not announced by the screen reader properly. This may create confusion for the screen reader users
Expected Result
Ensure that the Dropdown options should announced by the screen reader. In this scenario when the screen reader users navigate to the dropdown options the label of the each option should be announced. As well code the dropdown options adjacent to the dropdown profile menu.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Environment
MacBook Pro (16 inch, 2021)
macOs Ventura 13.5
Chrome - Version 115.0.5790.170 (Official Build) (arm64)
Firefox- Version 112.0. 1
Safari- Version 16.5 (18615.2.9.11.4)
JAWS- Version 2023
NVDA- Version 2023
Voiceover - Version Latest
