• Type: Bug
• Resolution: Not a bug
• Priority: High
• Fix Version/s: None
• Affects Version/s: 5.13.0
• Component/s: Accessibility
• Labels:

  • 4.1.2
  • ax-A11Y-275
  • ax-at-NVDA
  • ax-bug
  • ax-customer-escalated
  • ax-esc-Treasury-Board-of-Canada-Secretariat
  • ax-medium-priority
  • ax-qa
  • ax-qa-fixed
  • ax-qa-verified
  • ax-windows-firefox
  • level-A
  • level-AA
  • lts10
  • wcag21

1. Requests - Service project — Mozilla Firefox 2024-06-19 17-29-34.mp4

   28.53 MB

   19/Jun/2024 12:37 PM

2. Troubleshooting Service Project Navigation (1).mp4

   496 kB

   26/Jul/2024 5:09 AM

[JSDSERVER-15384] Help center: Options not accessible for screen reader users

Bartosz Ornatowski made changes - Yesterday

Priority

Original: Medium [ 3 ]

New: High [ 2 ]

Bartosz Ornatowski made changes - 28/Jul/2024 10:57 AM

Sprint

New: LTS Sprint [ 7234 ]

Rostislav Pasechnikov (Inactive) made changes - 26/Jul/2024 5:14 AM

Resolution		New: Not a bug [ 12 ]
Status	Original: In Review [ 10051 ]	New: Closed [ 6 ]

Rahil Shaikh made changes - 26/Jul/2024 5:09 AM

Attachment

New: Troubleshooting Service Project Navigation (1).mp4 [ 461231 ]

Rahil Shaikh made changes - 26/Jul/2024 5:08 AM

Labels

Original: 4.1.2 ax-A11Y-275 ax-at-NVDA ax-bug ax-customer-escalated ax-esc-Treasury-Board-of-Canada-Secretariat ax-medium-priority ax-qa ax-windows-firefox level-A level-AA lts10 wcag21

New: 4.1.2 ax-A11Y-275 ax-at-NVDA ax-bug ax-customer-escalated ax-esc-Treasury-Board-of-Canada-Secretariat ax-medium-priority ax-qa ax-qa-fixed ax-qa-verified ax-windows-firefox level-A level-AA lts10 wcag21

Bartosz Ornatowski made changes - 22/Jul/2024 4:25 AM

Labels

Original: 4.1.2 ax-A11Y-275 ax-at-NVDA ax-bug ax-customer-escalated ax-esc-Treasury-Board-of-Canada-Secretariat ax-medium-priority ax-qa ax-windows-firefox level-A level-AA wcag21

New: 4.1.2 ax-A11Y-275 ax-at-NVDA ax-bug ax-customer-escalated ax-esc-Treasury-Board-of-Canada-Secretariat ax-medium-priority ax-qa ax-windows-firefox level-A level-AA lts10 wcag21

Rahil Shaikh made changes - 17/Jul/2024 5:59 AM

Summary

Original: Help center: Dropdown options are not announced by the Screen reader

New: Help center: Options not accessible for screen reader users

Pravalika Suragani (Inactive) made changes - 17/Jul/2024 5:58 AM

Summary

Original: Help center: Focus not visible

New: Help center: Dropdown options are not announced by the Screen reader

Pravalika Suragani (Inactive) made changes - 17/Jul/2024 5:25 AM

Description

Original: h2. TIssue Summary The options present in the "profile dropdown" are not properly announced by the screen reader on the "Help center" page. h2. Steps to Reproduce  # Open any JSM page  # Create any "ITSM" project   # Navigate to "Raise request" button in the side navigation and activate it  # Observe the "Help center" page opens  # Navigate to the "Profile" button and activate it  # Navigate to the profile dropdown options using screen reader  # Observe the screen reader announcement h2. Screen recording [^Requests - Service project — Mozilla Firefox 2024-06-19 17-29-34.mp4] h2. Actual Result When users navigate to the Profile dropdown in the header section the options are not announced by the screen reader properly. This may create confusion for the screen reader users h2. Expected Result Ensure that the Dropdown options should announced by the screen reader. In this scenario when the screen reader users navigate to the dropdown options the label of the each option should be announced. As well code the dropdown options adjacent to the dropdown profile menu. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available h2. Environment MacBook Pro (16 inch, 2021) macOs Ventura  13.5 Chrome - Version 115.0.5790.170 (Official Build) (arm64) Firefox- Version 112.0. 1 Safari- Version 16.5 (18615.2.9.11.4) JAWS- Version 2023 NVDA- Version 2023 Voiceover - Version Latest

New: h2. Issue Summary The options present in the "profile dropdown" are not properly announced by the screen reader on the "Help center" page. h2. Steps to Reproduce  # Open any JSM page  #  Create any "ITSM" project   # Navigate to "Raise a request" button in the side navigation and activate it  # Observe the "Help center" page opens  # Navigate to the "Profile" button and activate it  # Navigate to the profile dropdown options using screen reader  # Observe the screen reader announcement h2. Screen recording [^Requests - Service project — Mozilla Firefox 2024-06-19 17-29-34.mp4] h2. Actual Result When users navigate to the Profile dropdown in the header section the options are not announced by the screen reader properly. This may create confusion for the screen reader users h2. Expected Result Ensure that the Dropdown options should announced by the screen reader. In this scenario when the screen reader users navigate to the dropdown options the label of the each option should be announced. As well code the dropdown options adjacent to the dropdown profile menu. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available h2. Environment MacBook Pro (16 inch, 2021) macOs Ventura  13.5 Chrome - Version 115.0.5790.170 (Official Build) (arm64) Firefox- Version 112.0. 1 Safari- Version 16.5 (18615.2.9.11.4) JAWS- Version 2023 NVDA- Version 2023 Voiceover - Version Latest

Pravalika Suragani (Inactive) made changes - 17/Jul/2024 5:23 AM

Description

Original: h2. Issue Summary The options present in the "profile dropdown" are not properly announced by the screen reader on the "Help center" page. h2. Steps to Reproduce  # Open any JSM page  # Create any "ITSM" project   # Navigate to "Raise request" button in the side navigation and activate it  # Observe the "Help center" page opens  # Navigate to the "Profile" button and activate it  # Navigate to the profile dropdown options using screen reader  # Observe the screen reader announcement h2. Screen recording [^Requests - Service project — Mozilla Firefox 2024-06-19 17-29-34.mp4] h2. Actual Result When users navigate to the Profile dropdown in the header section the options are not announced by the screen reader properly. this may create confusion for the screen reader users h2. Expected Result Ensure that the Dropdown options should announced by the screen reader. In this scenario when the screen reader users navigate to the dropdown options the label of the each option should be announced. As well code the dropdown options adjacent to the dropdown profile menu. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available h2. Environment MacBook Pro (16 inch, 2021) macOs Ventura  13.5 Chrome - Version 115.0.5790.170 (Official Build) (arm64) Firefox- Version 112.0. 1 Safari- Version 16.5 (18615.2.9.11.4) JAWS- Version 2023 NVDA- Version 2023 Voiceover - Version Latest

New: h2. TIssue Summary The options present in the "profile dropdown" are not properly announced by the screen reader on the "Help center" page. h2. Steps to Reproduce  # Open any JSM page  # Create any "ITSM" project   # Navigate to "Raise request" button in the side navigation and activate it  # Observe the "Help center" page opens  # Navigate to the "Profile" button and activate it  # Navigate to the profile dropdown options using screen reader  # Observe the screen reader announcement h2. Screen recording [^Requests - Service project — Mozilla Firefox 2024-06-19 17-29-34.mp4] h2. Actual Result When users navigate to the Profile dropdown in the header section the options are not announced by the screen reader properly. This may create confusion for the screen reader users h2. Expected Result Ensure that the Dropdown options should announced by the screen reader. In this scenario when the screen reader users navigate to the dropdown options the label of the each option should be announced. As well code the dropdown options adjacent to the dropdown profile menu. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available h2. Environment MacBook Pro (16 inch, 2021) macOs Ventura  13.5 Chrome - Version 115.0.5790.170 (Official Build) (arm64) Firefox- Version 112.0. 1 Safari- Version 16.5 (18615.2.9.11.4) JAWS- Version 2023 NVDA- Version 2023 Voiceover - Version Latest

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