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  1. Jira Service Management Data Center
  2. JSDSERVER-15376

Select Affected Business Service: Buttons not operable with a keyboard

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      Issue Summary

      On “Select Affected Business Service” dialog, the "Show graph" button is not accessible via keyboard.

      Steps to Reproduce

      1. Open the “Help Centre | ITSM” page.
      2. Navigate to "Search" button near to "Affected Business Service" field and select it.
      3. A "Select Affected Business Service" modal dialog will appear over the screen.
      4. Navigate to "show graph" button via TAB key.
      5. Observe that the mentioned buttons are not accessible using keyboard and screen reader.

      Screenshot

      Screen recording

      Show graph.mov

      Actual Results

      The “Show graph” buttons are not operable with a keyboard. This made it difficult for keyboard-only and screen reader users to access the functionality associated with mentioned button.

      Expected Results

      The button must be identified with role using screen reader for its users. Also, the button must be operable with a keyboard for its users..
      Apply the following changes:

      •  Code the mentioned button using <button> tag.

      A working example of accessible button can be found at Button Pattern.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2019)
      macOS Ventura Version 13.6.1
      Chrome - Version 120.0.6099.234 (Official Build) (x86_64)
      Firefox- Version 112.0.1 (64-bit)
      Safari- Version 17.3 (18617.2.4.11.9, 18617)
      JAWS- Version 2022
      NVDA- Version 2020.3

        1. Show graph.png
          Show graph.png
          541 kB
        2. Show graph.mov
          8.45 MB

              578bae526277 Arun S
              3bb809206508 Boju Ankith (Inactive)
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                Created:
                Updated:
                Resolved: