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  1. Jira Service Management Data Center
  2. JSDSERVER-15350

Canned response's menu is not steady in Visual mode

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 10.2.1
    • 5.12.6
    • Canned Responses

      Problem

      The canned response's menu is not steady in Visual mode

      Steps to Reproduce

      1. Create 5 canned responses:
        • Content of test 1, test 3, test 5:
          *Thanks,*
          
           
          
          
          XXXXXXXXXXXXXXXXXXXXXXXXXXX
          
          XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
          XXXXXXXXXXXXXXXXXXXX
          XXXXXXXXXXXXXXXXXX
          XXXXXXXXXXXXXXXX
          XXXXXXXXXXXXXXXXXX
          [test@test.com|mailto:test@test.com]
          
        • Content of test 2, test 4:
          *Thanks,*
          
           
          
           !https://www.google.com/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png!
          
          XXXXXXXXXXXXXXXXXXXXXXXXXXX
          
          XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
          XXXXXXXXXXXXXXXXXXXX
          XXXXXXXXXXXXXXXXXX
          XXXXXXXXXXXXXXXX
          XXXXXXXXXXXXXXXXXX
          [test@test.com|mailto:test@test.com]
          
      2. Navigate the Canned response menu in the comment section in Visual mode

      Expected Results

      The canned response menu should be steady and easy for users to click on.

      Actual Results

      The canned response menu is not steady and constantly shaking, leading to a difficult user experience, as recorded in the mp4:

      Workaround

      This issue does not exist in Text mode.

      Notes

      This issue seems to be caused by the auto height of the Rich Text Editor. This issue might be mitigated if the height of the Rich Text Editor can be fixed.

              f8cc0f3bb64f Shova Acharya
              13e61c67b0d4 Kaili Gu
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                Created:
                Updated:
                Resolved: