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  1. Jira Service Management Data Center
  2. JSDSERVER-15328

Help Center | Request Submission: Status Message not announced

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      Issue Summary

      The status message is not announced when user submit the request.

      Steps to Reproduce

      1. Enter the form details and submit the form.
      2. Using screen reader ensure that the status message isn't announcing.

      Screen Recording

      Screen Recording 2024-05-23 at 2.04.25 PM.mov

      Actual Results

      The status message is not being announced when a user submits any claim. As a result, screen reader users won't be able to understand whether their request has been successfully sent or not.

      Expected Results

      Display a visual message stating as "Your request has been sent successfully."
      Use ARIA live region to make sure that the dynamic update is announced for screen reader users. This can be achieved by either adding a live region role="status" or aria-live="polite" and aria-atomic="true" attributes to the container used to display the message. Make sure the live region is present in the page source by default.
       
      For more information on implementing the live regions, visit https://developer.mozilla.org/en-US/docs/Web/Accessibility/ARIA/ARIA_Live_Regions

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      Environment

      MacBook Pro (16-inch, 2019)
      macOS Ventura Version 13.6.1
      Chrome - Version 120.0.6099.234 (Official Build) (x86_64)
      Firefox- Version 112.0.1 (64-bit)
      Safari- Version 17.3 (18617.2.4.11.9, 18617)
      JAWS- Version 2022
      NVDA- Version 2020.3

              578bae526277 Arun S
              c3f9a46dc7c4 Varsha Bansode (Inactive)
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                Created:
                Updated:
                Resolved: