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  1. Jira Service Management Data Center
  2. JSDSERVER-15323

Ability to add non customer emails as Request Participants on request creation

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    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Currently, if we add the Request Participant field in the Request Type, customers are unable to add non-customers emails as Request Participants while having the general configuration to Allow anyone to sign up under Raising Request, and customer permission to Anyone can raise a request on the customer portal or by email.

      However, it is possible to share the request with non-customer emails using the Share Request button after the request creation.

      As a JSM admin and customer experience with the Request Participants field added, we would like to have the behavior consistent in the Create Request and Share Request buttons, having the ability to share the request with non-customer emails.

            [JSDSERVER-15323] Ability to add non customer emails as Request Participants on request creation

            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 978767 ]
            Pedro Souza created issue -

              Unassigned Unassigned
              psouza Pedro Souza
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