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  1. Jira Service Management Data Center
  2. JSDSERVER-15273

KB articles not showing in service project issues when the summary does not match the article

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Medium Medium
    • None
    • 5.12.1
    • Knowledge Base
    • None

      Problem

      There are no related KB articles suggested if there is a UID in the issue summary in the issue view.

      Environment

      Tested on numerous 8.x Confluence versions
      (8.5.0, 8.5.1, 8.5.2, 8.5.3, 8.5.4, 8.5.5)

      Confluence v8.5.4

      Steps to Reproduce

      Steps to reproduce:
      1. Create a test article in a test confluence space, with a title 'PIPS - How to Create a Program Code'.
      2. Create a test issue in a test JSM project (v5.12.1), with a summary 'PIPS - Program Code for PN 044438'.
      3. Link the test confluence space in the project settings.
      4. Go back to the issue view and scroll down to check the 'Related knowledge base articles' section.

      Expected Results

      The test article is suggested in the issue view under 'Related knowledge base articles'.

      Actual Results

      No related articles were found in the issue view under 'Related knowledge base articles'.

      Workaround

      None known currently

      Notes

              Unassigned Unassigned
              b0b097272c11 Kobus van Eeden (Inactive)
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                Created:
                Updated:
                Resolved: