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  1. Jira Service Management Data Center
  2. JSDSERVER-15256

Function that creates a repeatable set of object attributes

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.
    • We are currently using JSM 5.14

    Description

      When we create an object, we sometimes capture the same attributes for different elements of that object (see example below). It would be very useful to have a function in Jira Assets that allows you to copy a set of attribute fields as you need them in the object creation screen (see example below).

      At the moment, we have to manually create sets of attribute fields. Some of our object attribute lists are getting extremely long and confusing, not to mention the related object creation screens, because we have to create a set of object attribute fields for each the object elements we want to capture.

      E.g., we may have a contract covering only 1 cost type, amount and related renewal period, so we need only one set of attribute fields to record the details. Another contract covers 3 cost types, amounts and renewal periods, so we need 3 set of fields.

      The database application of another provider, that we are currently migrating from, has a function allowing you to add a set of attributes in this case, i.e.:

      SMA Contract

      Attribute set 1

      Payment amount 1: $123.45
      Payment recurrence 1: Once-off
      Payment details 1: Royalties
      Renewal date 1: 01.01.20xx

      Attribute set 2

      Payment amount 2: $234.56
      Payment recurrence 2: Annually
      Payment details 2: Maintenance & Support
      Renewal date 2: 01.01.20yy

      "+" Button for generating another set of attributes when clicked

      Attribute set n

      _Payment amount n: ____________
      _Payment recurrence n: __________
      _Payment details n: _____________
      _Renewal date n: _____________

      It would be great to have something similar in Jira Assets.

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            Unassigned Unassigned
            bb14befe2216 Paul Ceronio
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