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  1. Jira Service Management Data Center
  2. JSDSERVER-15242

Changing approver or assignee on ticket without reporter will lead to error in logs

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 5.4.26, 5.12.13, 5.17.0
    • 5.4.19, 5.12.4
    • SLA
    • None

      Issue Summary

      When changing the approver or assignee on a ticket without a reporter this will lead to the error message 

      SdSerialisedOffThreadProcessor:thread-3 ERROR user     [internal.sla.data.SlaDataManagerImpl] Error setting the last processed mark for issue SR-5

      This happens for projects without any SLA.

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Set up a JSM project without any SLA
      2. create issue and leave the reporter field empty
      3. change the assignee or (if available) assignee
      4. check the atlassian-jira.log or the atlassian-servicedesk.log file

      Expected Results

      No error messages recorded

      Actual Results

      The below exception is thrown in the atlassian-jira.log and the atlassian-servicedesk.log file:

      SdSerialisedOffThreadProcessor:thread-3 ERROR user     [internal.sla.data.SlaDataManagerImpl] Error setting the last processed mark for issue SR-5

      Workaround

      Edit the ticket to have any reporter

            [JSDSERVER-15242] Changing approver or assignee on ticket without reporter will lead to error in logs

            Marc Dacanay made changes -
            Labels Original: ltsr
            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-15580 [ JSDSERVER-15580 ]
            Benjamin Suess made changes -
            Fix Version/s New: 5.12.13 [ 108709 ]
            Fix Version/s New: 5.4.26 [ 108708 ]
            Marc Dacanay made changes -
            Labels New: ltsr
            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: Medium [ 3 ]
            SET Analytics Bot made changes -
            UIS Original: 12 New: 40
            Benjamin Suess made changes -
            Fix Version/s New: 5.17.0 [ 107827 ]
            Benjamin Suess made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

              c8bcca445054 Benjamin Suess
              cpostma@atlassian.com Conny Postma
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: