Issue Summary

When changing the approver or assignee on a ticket without a reporter this will lead to the error message

SdSerialisedOffThreadProcessor:thread-3 ERROR user     [internal.sla.data.SlaDataManagerImpl] Error setting the last processed mark for issue SR-5

This happens for projects without any SLA.

This is reproducible on Data Center: (yes)

Steps to Reproduce

1. Set up a JSM project without any SLA
2. create issue and leave the reporter field empty
3. change the assignee or (if available) assignee
4. check the atlassian-jira.log or the atlassian-servicedesk.log file

Expected Results

No error messages recorded

Actual Results

The below exception is thrown in the atlassian-jira.log and the atlassian-servicedesk.log file:

SdSerialisedOffThreadProcessor:thread-3 ERROR user     [internal.sla.data.SlaDataManagerImpl] Error setting the last processed mark for issue SR-5

Workaround

Edit the ticket to have any reporter