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  1. Jira Service Management Data Center
  2. JSDSERVER-15242

Changing approver or assignee on ticket without reporter will lead to error in logs

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 5.17.0, 5.4.26, 5.12.13
    • 5.12.4, 5.4.19
    • SLA
    • None

      Issue Summary

      When changing the approver or assignee on a ticket without a reporter this will lead to the error message

      SdSerialisedOffThreadProcessor:thread-3 ERROR user     [internal.sla.data.SlaDataManagerImpl] Error setting the last processed mark for issue SR-5
      

      This happens for projects without any SLA.

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Set up a JSM project without any SLA
      2. create issue and leave the reporter field empty
      3. change the assignee or (if available) assignee
      4. check the atlassian-jira.log or the atlassian-servicedesk.log file

      Expected Results

      No error messages recorded

      Actual Results

      The below exception is thrown in the atlassian-jira.log and the atlassian-servicedesk.log file:

      SdSerialisedOffThreadProcessor:thread-3 ERROR user     [internal.sla.data.SlaDataManagerImpl] Error setting the last processed mark for issue SR-5
      

      Workaround

      Edit the ticket to have any reporter

            [JSDSERVER-15242] Changing approver or assignee on ticket without reporter will lead to error in logs

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              c8bcca445054 Benjamin Suess
              cpostma@atlassian.com Conny Postma
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: