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  1. Jira Service Management Data Center
  2. JSDSERVER-15179

Can't share forms on the customer portal using the group sharing feature

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      Issue Summary

      This is reproducible on Data Center: (yes)

      When using the feature to share requests between groups in the JSM, the application Proforma does not account for the correct permissions to share the forms between the customers of the same group on the portal view.

      The requests are correctly shared with the customers but the forms trigger an Authentication error for the customer.

      Accessing his own forms works as expected, the error only happens when trying to see forms from another reporter shared within the group.

       

       

      Steps to Reproduce

      1. Enable the options to share requests with groups in the JSM permissions.
      2. Add a Jira group in the Group field to enable sharing the requests for the users/customers from that group.
      3. Create a request with a form for 2 customers (A and B)

      Expected Results

      Customers A and B can see each other's request forms.

      Actual Results

      Customers A and B can see each other's requests, but can only see their own forms.

      Workaround

      Sharing request access using an Organisation or the Request participant's fields.

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              c8bcca445054 Benjamin Suess
              6671229eaffd Pietro Lemes
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                Created:
                Updated:
                Resolved: