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  1. Jira Service Management Data Center
  2. JSDSERVER-15160

Discovery Fails to Scan All Guest VMs for VMware vCenter Server.

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • Discovery 7.0.2
    • Discovery 3.2.0, Discovery 3.2.1, Discovery 7.0.0, Discovery 7.0.1
    • Assets Discovery
    • None

      Issue Summary

      This is reproducible on Data Center: Yes

      Steps to Reproduce

      1. Specify scan settings by entering the IP address of a vCenter.
      2. Add the credentials for vCenter, Windows, and Linux servers.
      3. Enable patterns for ESXI, Windows, and Linux servers.
      4. Adjust common settings as follows:
        • Enable the "Try VM Guest scan" option.
        • Deselect the "Delete VM Guests" option.
      5. Initiate the Discovery scan process.
      6. Execute discovery import operations and confirm that Host Objects have been generated for all VM guests.

      Expected Results

      The Scan Setting Results must include the scanning information for all VMs, just like any other Host. When imported into Assets, Host Objects will be created, each with a Virtual attribute set to true.

      Actual Results

      It has been observed that the discovery process did not scan all virtual guests on the ESXI host. In the scenario described below, there were three ESXI hosts with more than 149 virtual guests across these hosts. Following the discovery scanning and import process, it was noted that only 6 host objects were created; comprising 3 objects for ESXI hosts and another 3 objects for VM guests, equating to one for each ESXI host.

      01/03/2024 10:31:45: [Normal] -------------- Discovery scan Statistic --------------
01/03/2024 10:31:45: [Normal] Possible IPs: 1
01/03/2024 10:31:45: [Normal] Reachable Host/Devices: 7
01/03/2024 10:31:45: [Normal] Full-Scanned Hosts: 7
01/03/2024 10:31:46: [Normal] Full scan time 74 seconds with 7 threads.
01/03/2024 10:31:46: [Normal] -----------------------------------------------

      Workaround

      In the scan settings, include the IP ranges or subnets that encompass all Windows and Linux server virtual guests, and proceed to perform the scan.

            [JSDSERVER-15160] Discovery Fails to Scan All Guest VMs for VMware vCenter Server.

            Satej Mirpagar made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 13 New: 40
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Zakhar Listiev made changes -
            Fix Version/s New: Discovery 7.0.2 [ 107326 ]
            Zakhar Listiev made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            SET Analytics Bot made changes -
            UIS New: 13
            Zakhar Listiev made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 878285 ]
            Michelle Chin made changes -
            Affects Version/s Original: 3.1.2 [ 61430 ]
            Affects Version/s Original: 3.1.1 [ 60473 ]
            Affects Version/s New: Discovery 3.2.0 [ 106445 ]
            Affects Version/s New: Discovery 3.2.1 [ 106449 ]
            Navneeth S made changes -
            Affects Version/s Original: 2.1.2 [ 50890 ]
            Affects Version/s Original: 2.1.1 [ 49309 ]
            Affects Version/s New: 3.1.1 [ 60473 ]
            Affects Version/s New: 3.1.2 [ 61430 ]

              11507b174037 Zakhar Listiev
              90afaff088e0 Navneeth S
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: