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  1. Jira Service Management Data Center
  2. JSDSERVER-1514

Paging does not work properly in Customer Portal View

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Paging does not work properly in Customer Portal view

      Steps to Reproduce

      1. Create a Test Customer in a test instance
      2. Have Test Customer create 10 requests & Add him as Request Participants in 30 other requests
      3. In Customer Portal view, Created by me lists the 10 requests and Created by others shows the first 20 requests
      4. Clicking page 2, Created by me lists 0 issues and Created by others list does not change

      Expected Results

      • 2nd page should show the remaining 10 issues for Created by others

      Actual Results

      • The list does not change on the 2nd page for Created by others

        1. 5 Requests.png
          5 Requests.png
          91 kB

          Form Name

            [JSDSERVER-1514] Paging does not work properly in Customer Portal View

            jira.admin IPESOFT added a comment -

            Hello, from the history I see that this error has been reported in February 2015, almost a year ago.
            I'm amazed to find out that we are still waiting for a bug fix

            jira.admin IPESOFT added a comment - Hello, from the history I see that this error has been reported in February 2015, almost a year ago. I'm amazed to find out that we are still waiting for a bug fix

            Emil Turturica added a comment -

            Thank you Marty

            Emil Turturica added a comment - Thank you Marty

            Marty (Inactive) added a comment -

            Hi Baclea,
            as per the fix versions, this will be in server release 3.1.0.
            If you click the version, it takes you to https://jira.atlassian.com/projects/JSD/versions/56292 where you can watch the release progress.

            Thanks,
            Marty

            Marty (Inactive) added a comment - Hi Baclea, as per the fix versions, this will be in server release 3.1.0. If you click the version, it takes you to https://jira.atlassian.com/projects/JSD/versions/56292 where you can watch the release progress. Thanks, Marty

            Emil Turturica added a comment -

            Hello,

            When a fix will be available for the server JSD?

            Thank you,
            Mihaela

            Emil Turturica added a comment - Hello, When a fix will be available for the server JSD? Thank you, Mihaela

            Dung Nguyen added a comment - - edited

            Hello,

            I still having problem with this pagination.

            My current version is
            + JIRA Service Desk 3.0.5
            + JIRA Core 7.0.0

            PS: previously was on 3.0.0, the only upgrade available is 3.0.5.
            Regards,

            Yuki

            Dung Nguyen added a comment - - edited Hello, I still having problem with this pagination. My current version is + JIRA Service Desk 3.0.5 + JIRA Core 7.0.0 PS: previously was on 3.0.0, the only upgrade available is 3.0.5. Regards, Yuki

            vwong added a comment -

            This feature has been released on JIRA Service Desk 3.1.0-OD-10.
            Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page

            Cheers,
            Vincent

            vwong added a comment - This feature has been released on JIRA Service Desk 3.1.0-OD-10. Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page Cheers, Vincent

            Valiantys added a comment -

            Hello,

            Any news about this issue? Thanks.

            Regards,
            Nicolas.

            Valiantys added a comment - Hello, Any news about this issue? Thanks. Regards, Nicolas.

            Mark McCubbin added a comment -

            We are also running into issues relating to this. An ETA or workaround would be greatly appreciated.

            Mark McCubbin added a comment - We are also running into issues relating to this. An ETA or workaround would be greatly appreciated.

            Sean Black added a comment -

            Could I get a status update on this? We are testing Jira for a internal ticketing system and if we can get some of these problems resolved we would like to use this as a permanent solution and roll it out to our 60+ sites.

            Thank you,
            Sean Black

            Sean Black added a comment - Could I get a status update on this? We are testing Jira for a internal ticketing system and if we can get some of these problems resolved we would like to use this as a permanent solution and roll it out to our 60+ sites. Thank you, Sean Black

            John Desha added a comment -

            Why does this issue have a label of "fug" ? I had to look it up: "Its not quite a feature and not quite a bug its a fug!"

            This absolutely is a bug! How can a Request Participant not being able to page through issues not be a bug?

            John Desha added a comment - Why does this issue have a label of "fug" ? I had to look it up: " Its not quite a feature and not quite a bug its a fug! " This absolutely is a bug! How can a Request Participant not being able to page through issues not be a bug?

              vwong@atlassian.com vwong
              jalor Janice Alor (Inactive)
              Affected customers:
              17 This affects my team
              Watchers:
              25 Start watching this issue

                Created:
                Updated:
                Resolved: